Tools reference

Workspace name, plan, seats, support hours and your role.

Queue (open, mine, unassigned, snoozed, solved, archived, unanswered), search text, cursor pagination, up to 50 per page.

One conversation with customer details, messages and rating.

Published articles and tutorials by title and text.

Full article text by ID or slug.

Contacts by name, email or company.

Volume, response and resolution times, ratings and contacts for a period.

Sends a reply as you – visible in the widget and by email like any agent reply.

Status (open, snoozed, solved, archived), priority (low, normal, high, urgent), assignment (me / none / member ID), tags, snooze time.

Creates an article or tutorial – as a draft by default, published on request.

Creates a post for the widget's News tab – draft by default.

Stores an image (https URL or base64 data, max 5 MB) in the media library and returns a permanent link for covers or body text.