Terms of service

1. Scope and business customers only

These terms govern the use of the Whazzup support platform provided by EINSZWEIDREI SOLUTIONS UG, Hochstraße 2, 56242 Ellenhausen. They apply to businesses (entrepreneurs within the meaning of § 14 BGB).

Whazzup is offered exclusively to entrepreneurs, legal entities under public law and special funds under public law. It is not offered to consumers; a statutory right of withdrawal for consumers therefore does not apply. Deviating terms of the customer only apply if we confirm them in text form.

2. Services

Whazzup provides a web-based support platform with a shared inbox, knowledge base, website widget, team management and consent-based screen sharing. We continuously develop the product; features may change or be added.

3. Prices and free usage

The free plan includes unlimited conversations and 1 seat, with screen sharing limited to 3 sessions per calendar month of up to 5 minutes each. Unlimited costs $25 per month including applicable taxes, includes 2 seats and unlimited screen sharing of up to 15 minutes per session; each additional seat costs $4.90 per month including applicable taxes.

Nothing is charged automatically and no account is switched off when the free amount is used up — we simply notify you and you decide whether to continue with the paid plan.

4. Payment and price changes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, processes payments and taxes, issues invoices, may appear on card or bank statements, provides billing-related customer service and handles returns. Paid plans renew monthly in advance until canceled.

Payment, billing, tax, cancellation and refund processing are additionally governed by Paddle's Buyer Terms.

We may adjust prices with at least 30 days' notice in text form to the start of the next billing period. If you do not agree, you may cancel before the new price takes effect.

5. Refunds and cancellation

You may request a full refund within 14 days of the initial purchase through paddle.net or by emailing hello@whazzup.io. Refunds are processed by Paddle to the original payment method. The subscription can be canceled at any time and remains available until the end of the paid billing period unless a refund ends access earlier. This voluntary policy does not limit mandatory legal rights. Full details are set out in our Refund Policy.

Read the Refund Policy

6. Term and cancellation

The paid plan runs monthly and can be cancelled at any time to the end of the current billing period. Free accounts can be deleted at any time. The right to terminate for good cause remains unaffected.

7. Customer obligations and acceptable use

You are responsible for the content you process through the platform, for keeping access credentials safe and for complying with applicable law, in particular data protection law towards your own end users.

The following is not permitted:

• sending unsolicited bulk email or other spam through the platform
• unlawful, infringing, harassing or malicious content and malware
• attempts to circumvent security measures, rate limits or the access rights of other workspaces
• sharing seats among several people or reselling the service without our written consent

In case of a serious or repeated breach we may temporarily restrict the affected functions or the account after prior warning, and without warning where necessary to avert imminent damage.

8. Data protection and data processing

Where we process personal data on your behalf, our data processing agreement applies and forms an integral part of this contract, together with the current list of subprocessors.

9. Availability

We aim for high availability but cannot guarantee uninterrupted operation. Planned maintenance is announced in advance where reasonably possible and is scheduled outside typical business hours whenever we can. Downtime caused by force majeure or by third-party providers is not attributable to us.

10. Rights to content

All content you upload or process remains yours. You grant us only the rights of use needed to provide the service (storing, displaying, transmitting and backing up the content). We grant you a non-exclusive, non-transferable right to use the platform for the duration of the contract. If you send us feedback or ideas, we may use them to improve the product without obligation or payment.

11. Liability

We are liable without limitation for intent and gross negligence as well as for injury to life, body or health. For slight negligence we are only liable for breaches of essential contractual obligations and limited to the foreseeable damage typical for this type of contract.

12. Data export and deletion after the contract

You can export your conversations, contacts and knowledge base content at any time during the contract. After termination we keep your data available for 30 days for export and then delete it, unless statutory retention obligations require otherwise. Deletion of individual records requested by you is carried out without undue delay.

13. Changes to these terms

We may adapt these terms with reasonable notice, as a rule 30 days in text form. If you do not agree, you may cancel before the changes take effect.

14. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, the place of jurisdiction is our registered office. Should individual provisions be invalid, the remainder stays in force.