Refund policy

Last updated: September 2026

This refund policy applies to paid Whazzup subscriptions sold by EINSZWEIDREI SOLUTIONS UG. Paddle.com Market Ltd is our online reseller and the Merchant of Record for all orders.

1. 14-day refund period

You may request a full refund within 14 days of your initial purchase. The period begins on the date shown in your order confirmation. This voluntary refund policy also applies to business customers and does not limit any mandatory legal rights.

2. How to request a refund

Submit your request through paddle.net, where Paddle handles order support and returns. You can alternatively contact us at hello@whazzup.io; we will help route the request to Paddle. Please provide the email address used for the purchase and your order or invoice reference.

3. Processing of refunds

Paddle reviews and processes eligible refunds to the original payment method. The time until the credit appears depends on the payment method and financial institution. Access to the paid plan may end when the refund is completed.

4. Subscription cancellation

You may cancel your subscription at any time. Cancellation prevents the next renewal; unless a refund is granted, the paid plan remains available until the end of the current billing period. Cancellation alone does not automatically refund previous charges.

5. Contact

EINSZWEIDREI SOLUTIONS UG
Hochstraße 2
56242 Ellenhausen
hello@whazzup.io