Feature
Knowledge base and help center
The knowledge base holds your help articles in categories and publishes them to a public help center and to the chat widget, so customers can solve common questions themselves.
Key points
- Editor with images, headings, lists and links.
- Public help center with search, categories and article pages.
- Article search inside the widget, so answers arrive before a ticket does.
- Helpful / not helpful votes and view counts per article.
- Own domain for the help center on the Unlimited plan.
At a glance
- Included in Free
- Yes, unlimited articles and categories
- Public pages
- Help center, category and article pages
- Own domain
- Unlimited plan
- Setup time
- First article in about 10 minutes
- Languages
- English and German, switchable per user
Set it up in three steps
- 1Create categories such as Getting started, Billing and Troubleshooting.
- 2Write an article, add a screenshot and publish it.
- 3Link the help center from your site and from the widget.
Frequently asked questions
Is the help center indexed by search engines?
Yes. Every article has its own address, title, description and structured data.
Can agents send an article in a reply?
Yes. Articles can be inserted into a reply as a link with title.
Can I see which articles work?
Yes. Views and helpfulness votes are shown per article in Statistics.
More features
- Shared inbox for chat and email
- Live chat widget for your website
- Screen sharing support without downloads
- Email ticketing that stays in the thread
- Customer feedback and support ratings
- Product ideas board inside your widget
- Support reports and response times
- Teams, roles and permissions
- Chrome extension for faster answers