Feature
Product ideas board inside your widget
The ideas board is a public feature-request list inside the chat widget where customers post ideas, vote on them, comment, and follow a status from open to shipped.
Key points
- Statuses: open, planned, in progress, shipped, not planned.
- Voting per verified contact, so counts stay honest.
- Comments from customers and your team, clearly labelled.
- Merge duplicates and publish an official reply.
At a glance
- Included in Free
- Yes
- Who can post
- Any widget visitor you allow
- Moderation
- Publish, merge, delete
- Setup time
- One switch in the widget settings
Set it up in three steps
- 1Enable the Ideas tab in the widget settings.
- 2Seed two or three ideas so the board is not empty.
- 3Reply officially and change the status as you build.
Frequently asked questions
Can I hide an idea?
Yes. Ideas can be unpublished, merged or deleted from Knowledge → Ideas.
Do customers see each other's comments?
Yes, that is the point: comments and team answers are public on the idea.
More features
- Shared inbox for chat and email
- Live chat widget for your website
- Knowledge base and help center
- Screen sharing support without downloads
- Email ticketing that stays in the thread
- Customer feedback and support ratings
- Support reports and response times
- Teams, roles and permissions
- Chrome extension for faster answers