Comparison
Whazzup vs Intercom
Intercom is a large customer service suite billed per seat. Whazzup covers the same daily support work — shared inbox, chat widget, knowledge base — at a flat price, and adds screen sharing without an add-on.
Side by side
| Criterion | Whazzup | Intercom |
|---|---|---|
| Entry price | $0 free with 1 seat, $25/month incl. tax with 2 seats | Essential from $29 per seat/month |
| Free plan | Yes, unlimited conversations | No, trial only |
| Screen sharing | Built in: 3 sessions/month on Free, unlimited up to 15 min on Unlimited | Depends on plan and add-ons |
| Knowledge base | Included on every plan | Included on paid plans |
| Data location | German company, EU hosting, DPA available | US company with regional hosting options |
When Intercom is the better fit
- You need a deep AI agent product, hundreds of integrations or enterprise routing across many channels.
- Your team is large enough that per-seat pricing is already budgeted.
Intercom prices researched in September 2026. Source: intercom.com/pricing
More comparisons
More features
- Shared inbox for chat and email
- Live chat widget for your website
- Knowledge base and help center
- Screen sharing support without downloads
- Email ticketing that stays in the thread
- Customer feedback and support ratings
- Product ideas board inside your widget
- Support reports and response times
- Teams, roles and permissions
- Chrome extension for faster answers