Everything Whazzup does
Support software for small SaaS teams: shared inbox, chat widget, knowledge base, screen sharing, ratings and statistics. Free for one seat.
Shared inbox for chat and email
A shared inbox is one list where every customer message from website chat and email arrives, so a whole team can answer from a single place instead of a personal mailbox.
Live chat widget for your website
The Whazzup widget is a small chat window you embed with one script tag; visitors can chat, search your help articles, read news and post ideas without leaving your site.
Knowledge base and help center
The knowledge base holds your help articles in categories and publishes them to a public help center and to the chat widget, so customers can solve common questions themselves.
Screen sharing support without downloads
Screen sharing lets a customer show their browser tab or screen from inside the chat after giving consent; the agent can talk, point and highlight, but never takes control and nothing is recorded.
Email ticketing that stays in the thread
Email ticketing means every outgoing notification carries a ticket-specific reply address, so a customer's email answer lands back in the same conversation instead of a separate mailbox.
Customer feedback and support ratings
Whazzup asks the customer for a rating once a ticket is solved, stores the score with an optional comment, and aggregates it per agent, per day and into an embeddable badge.
Product ideas board inside your widget
The ideas board is a public feature-request list inside the chat widget where customers post ideas, vote on them, comment, and follow a status from open to shipped.
Support reports and response times
Statistics show how much support you handle and how fast: conversations created and solved, median first reply and resolution time, split by channel, country, weekday, hour and agent.
Teams, roles and permissions
Roles decide what a teammate can reach: admins own billing, API, installation and settings; agents work tickets and content; viewers read. Extra rights can be added per person.
Chrome extension for faster answers
The Chrome extension shows new and unanswered tickets in the browser toolbar and opens the conversation in one click, so support does not need a permanently open tab.