Comparison
Whazzup vs Freshdesk
Freshdesk is a classic ticketing helpdesk with a broad feature list. Whazzup focuses on the live side of support: chat, visitors on your site and screen sharing, with email tickets in the same inbox.
Side by side
| Criterion | Whazzup | Freshdesk |
|---|---|---|
| Entry price | $0 free with 1 seat, $25/month incl. tax with 2 seats | Growth from $19 per agent/month, billed annually |
| Live visitors on your site | Included with pages, events and location | Separate product |
| Screen sharing | Built in: 3 sessions/month on Free, unlimited up to 15 min on Unlimited | Not included |
| Ideas board | Included | Not included |
When Freshdesk is the better fit
- You need classic helpdesk depth: SLA policies, automations, telephony and field service.
Freshdesk prices researched in September 2026. Source: freshworks.com/freshdesk/pricing
More comparisons
More features
- Shared inbox for chat and email
- Live chat widget for your website
- Knowledge base and help center
- Screen sharing support without downloads
- Email ticketing that stays in the thread
- Customer feedback and support ratings
- Product ideas board inside your widget
- Support reports and response times
- Teams, roles and permissions
- Chrome extension for faster answers