Feature
Teams, roles and permissions
Roles decide what a teammate can reach: admins own billing, API, installation and settings; agents work tickets and content; viewers read. Extra rights can be added per person.
Key points
- Three roles: admin, agent, viewer.
- Extra rights: manage widget, manage team, manage support hours and snippets.
- Teams with their own colour, purpose and support alias.
- Invitations with a branded link and a separate confirmation code.
At a glance
- Included in Free
- 1 seat
- Seats
- 1 on Free, 2 on Unlimited, extra seats $4.9 incl. tax
- Admin-only areas
- Billing, API, installation, settings
- Setup time
- Invite in under a minute
Set it up in three steps
- 1Open Team and invite a colleague by email.
- 2Pick the role and any extra rights.
- 3Group people into teams so tickets route correctly.
Frequently asked questions
What does an extra seat cost?
Unlimited includes 2 seats; each further seat is $4.9 per month including tax.
Can an agent see the invoice?
No. Billing is visible to admins only.
More features
- Shared inbox for chat and email
- Live chat widget for your website
- Knowledge base and help center
- Screen sharing support without downloads
- Email ticketing that stays in the thread
- Customer feedback and support ratings
- Product ideas board inside your widget
- Support reports and response times
- Chrome extension for faster answers