Comparison
Whazzup vs Zendesk
Zendesk is an enterprise-grade ticketing platform with deep configuration. Whazzup is built for small SaaS teams that want support running the same afternoon.
Side by side
| Criterion | Whazzup | Zendesk |
|---|---|---|
| Entry price | $0 free with 1 seat, $25/month incl. tax with 2 seats | Support Team from $19 per agent/month, billed yearly |
| Free plan | Yes | No, trial only |
| Setup effort | Minutes, guided in four steps | Days to weeks for a full configuration |
| Screen sharing | Built in: 3 sessions/month on Free, unlimited up to 15 min on Unlimited | Via marketplace apps |
| Contract | Monthly, cancel any time | Best price requires an annual commitment |
When Zendesk is the better fit
- You run large support operations with SLAs, many brands and complex routing.
- You need voice, side conversations and an extensive app marketplace.
Zendesk prices researched in September 2026. Source: zendesk.com/pricing
More comparisons
More features
- Shared inbox for chat and email
- Live chat widget for your website
- Knowledge base and help center
- Screen sharing support without downloads
- Email ticketing that stays in the thread
- Customer feedback and support ratings
- Product ideas board inside your widget
- Support reports and response times
- Teams, roles and permissions
- Chrome extension for faster answers