Feature

Email ticketing that stays in the thread

Email ticketing means every outgoing notification carries a ticket-specific reply address, so a customer's email answer lands back in the same conversation instead of a separate mailbox.

Key points

Customer replies reopen solved tickets automatically.
Delivery problems such as bounces are visible on the contact.
Branded emails with your sender name, logo and signature.
A public ticket page lets customers read the thread without an account.
Support aliases hide real agent names from customers when you want that.

At a glance

Included in Free: Yes, sending and receiving
Own sending domain: Unlimited plan
Threading: Reply token per ticket
Setup time: Works immediately, domain setup optional
Languages: English and German, switchable per user

Set it up in three steps

1Set your sender name and signature under Settings.
2Answer a ticket by email from the same composer as chat.
3On Unlimited, verify your own domain for outgoing mail.

Frequently asked questions

Do I need a separate helpdesk mailbox?

No. Whazzup handles sending and receiving; a forward from your own address is optional.

What happens to an email that cannot be parsed?

It is logged and reported as a failure instead of being silently dropped.

Start for free See pricing Read the help center