Feature

Shared inbox for chat and email

A shared inbox is one list where every customer message from website chat and email arrives, so a whole team can answer from a single place instead of a personal mailbox.

Key points

Chat and email in one thread: an email reply lands in the same ticket as the chat it started from.
Queues for assigned, unanswered, urgent, snoozed, solved and archived tickets.
Takeover before replying, so two agents never answer the same customer twice.
Customer context beside the thread: plan, company, pages visited, events and earlier tickets.
Snoozed tickets reopen automatically when the customer writes again.

At a glance

Included in Free: Yes, with unlimited conversations
Channels: Website chat, email
Seats: 1 on Free, 2 on Unlimited, extra seats $4.9 incl. tax
Setup time: About 5 minutes
Languages: English and German, switchable per user

Set it up in three steps

1Create a workspace and confirm your email address.
2Paste the widget snippet into your site so chats arrive.
3Invite your team and set who may see billing and settings.

Frequently asked questions

How many conversations can I handle on the free plan?

Unlimited. The free plan is limited by seats, not by conversation volume.

Can customers reply by email?

Yes. Every notification carries a reply address, and the answer appears in the original ticket.

Do solved tickets reopen?

Yes. A new message on a solved or snoozed ticket moves it back into the open queue.

Can I restrict what agents can do?

Yes. Billing, API, installation and general settings are admin-only; extra rights for the widget, team and support hours can be granted per person.

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