Orbit
Orbit is the AI we are building into Whazzup: it takes on your entire inbox — sorting every conversation, answering the routine ones, spotting what is urgent and handing escalations to the right person on your team.
What Orbit will do
Inbox triage
Every new conversation is read, categorised and prioritised the second it lands.
Draft replies
Answers written from your knowledge base and past conversations — you approve or edit.
Routing
Assigns the conversation to the teammate or team that actually owns the topic.
Escalation detection
Spots anger, churn risk and broken promises before they turn into a lost customer.
Thread summaries
Long email threads condensed to the facts, so anyone can take over in seconds.
Any language
Understands and answers in the language your customer wrote in.
Orbit is in development. Everything above describes what we are building — no release date yet, and nothing changes in your workspace until you switch it on.